Privacy Policy

Privacy Policy

Toan A JSC is committed to using customer information reasonably and legally. At the same time, we continuously strive to enhance service quality, ensuring peace of mind and the best experiences for customers when purchasing through our website and hotline.

Purpose of Collecting Customer Information

In order to provide customers with a convenient shopping experience, Toan A JSC requests permission to collect customer information for the following specific purposes:

• To serve customers better when purchasing products.
• For convenience in supporting and answering customers' inquiries.
• To update the latest and continuous information on our website toana.vn.
• To consult with customers, improve website content and layout.
• To conduct customer surveys to enhance product quality and service.
• To share the latest promotions and offers with customers.

When accessing and using services at toana.vn, customers will be required to register information with us, including: full name, email, phone number, and address... Customers should enter their information accurately and legally to ensure their rights.

Toan A Environmental Technology JSC is not responsible for the information provided by customers.

Scope of Customer Information Collection

The scope of customer information collection includes:

• The number of times customers visit the website.
• The number of pages customers view on the website.
• The number of clicks and other information.
• Collecting information about the browser customers use when accessing our website, including: IP address, browser type, usage time, and language.

When necessary, we will use the above information to contact customers directly in various forms, including:

• Sending greeting letters.
• Sending orders.
• Sending thank-you letters.
• Sending technical and security information.
• Providing information about new products and services.
• Sending notifications about upcoming events or recruitment information to customers who have registered to receive email notifications.

Therefore, the purpose and scope of collecting customer personal information by Toan A JSC are completely in line with the privacy policy and best protect customer interests.

Customer Information Retention Period

For Customers Who Want to Limit Information Retention

• Toan A JSC will retain customer information during the warranty period of the last service or product purchased and used by the customer.
• If the customer has not purchased or used any services or products, Toan A JSC will retain customer information for one year from the last time the customer contacted for a price inquiry.

In Other Cases

Toan A JSC is allowed to retain customer information to facilitate future purchases or provide information about related new products.

Sharing Customer Information

Aside from the purposes of using customer information, we are committed not to disclose any customer information to external parties.

If Toan A hires an independent entity for market research, we will provide customer information to this entity to carry out the project. This will be accompanied by a confidentiality agreement, and the entity is only allowed to use the customer information to complete the project.

Additionally, we only provide customer information in necessary cases, such as:

• When required by law enforcement agencies.
• In emergency situations for the purpose of protecting the personal safety of the customer and others.

Commitment to Customer Information Security

Toan A is committed to securing customer information using the most advanced and effective methods, such as international security standards like PSI, SSL.

However, if the customer voluntarily shares information with others, we are not responsible for it.

The Entity Collecting and Managing Customer Information

Toan A JSC always strives to provide customers with the best product and service quality.

If you have any questions regarding our privacy policy, please contact us at the following:

• TOAN A ENVIRONMENTAL TECHNOLOGY JOINT STOCK COMPANY
• Address: L7-39 Athena Fulland Urban Area, Dai Kim, Hoang Mai, Hanoi
• Email: contact@toana.vn
• Phone: 08.222.11.666
• Hotline: 0913.543.469